Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "Ecoffee") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    Personal identification information

    We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities:

      • name
      • contact information including email address
      • demographic information such as postcode, preferences and interests
      • other information relevant to customer surveys and/or offers

      For the exhaustive list of cookies we collect see the List of cookies we collect section.

        Non-personal identification information

        We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

        • Web browser cookies
        • Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. If you wish to disable cookies, you may do so through your individual browser options.

        How we use collected information

      • www.ecoffee.com may collect and use Users personal information for the following purposes:
      • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
      • To personalize user experience:We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
      • To send periodic emails:We may use the email address to respond to their inquiries, questions, and/or other requests.
        • Changes to this privacy policy

          www.coffeestore.com has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

            How we use cookies

            A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

            We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

            Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

              How we protect your information

              We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

                Controlling your personal information

                You may choose to restrict the collection or use of your personal information in the following ways:

                • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
                • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

                We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

                You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

                If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

                  List of cookies we collect

                  The table below lists the cookies we collect and what information they store.

                  Cookie Name Cookie Description
                  FORM_KEY Stores randomly generated key used to prevent forged requests.
                  PHPSESSID Your session ID on the server.
                  GUEST-VIEW Allows guests to view and edit their orders.
                  PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
                  STF Information on products you have emailed to friends.
                  STORE The store view or language you have selected.
                  USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
                  MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
                  MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
                  MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
                  MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
                  SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
                  PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
                  X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
                  MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
                  MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.